Business Communications Solutions

Companies that communicate with their markets need to do so efficiently and cost-effectively. Technology now makes these processes easy, simple, and—in many cases—automated. However, having great technology is only one piece of the puzzle; the challenge is being able to apply it to real-world situations. ReachTEL specialises in helping businesses communicate with customers on many different and innovative levels. Our business communications solutions include voice, email and SMS broadcast technology in a variety of unique applications.

The Power of Voice
Pre-recorded voice broadcasts have many automated applications for companies. Customised messages can be generated for accounts receivable purposes, such as collecting on overdue balances. For instance, if numerous customers have overdue balances, a pre-recorded voice message can be sent to hundreds of them at once, giving notification of their account status. This strategy saves companies thousands of dollars in manpower and time spent dialling customers in a traditional manner.

Voice broadcast is also very effective in market research applications. Just like with accounts receivable, market research involves calling and speaking with individuals. In the case of surveys, voice broadcasts can be customised to ask one or two questions that solicit short answers. Campaigns can also be designed to solicit responses based on user keypad input. Data can later be analysed in order to make strategic business decisions.

SMS and Email Broadcast Services
A wide range of common business processes can be automated utilising SMS and email broadcast services. For example direct debit update services can be automated for customer accounts instead of having representatives call to perform these tasks. Using a variety of different channels, businesses can reach hundreds or even thousands of customers at once.

Another popular application is SMS competitions, which are famous for promoting brand recognition. Say a business wants to run a competition as a promotion via SMS; ReachTEL offers comprehensive SMS competition services using standard mobile numbers. Customers will love the trustworthiness and ease of your company’s competition. Custom short message numbers can also effectively promote a brand during the course of a campaign.

No matter what needs your company has, ReachTEL offers business communications solutions to fit your requirements. We help businesses automate routine processes or set up dynamic campaigns to entice or add value for customers. Whether through SMS, voice, or email broadcast services, ReachTEL has the communications solutions to help your company grow.

Check out some of our specific solutions below: