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ReachTEL can directly integrate our voice, SMS and email broadcast technologies into your existing business CRM systems. Remove repetitive business tasks from the hands of your staff and have our automated systems reduce your costs whilst improving your results. CRM software integration of the ReachTEL communications suite gives your organisation access to new technologies without the extensive development cost.
We can provide external API access to our technology or work directly with your technical team for a more customised integration solution. Our API's are simple to follow and have been successfuly deployed in many CRM software integration projects from debt collection systems, loyalty programs and billing platforms.
Customers can leverage the tens of thousands of development hours we have spent creating our platform and hook it into their CRM software integration project in a matter of hours.
Typical solutions include:
Our voice and SMS technology can be used to provide over-the-air security tokens for login and transactional processes. Enhance the security of your CRM systems with our two-factor authentication solutions. This provides an additional level of authentication and can reduce the occurrence of compromised data or financial loss.
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Business Process Automation
ReachTEL broadcast technology has the ability to automate manual and laborious processes in your company work flow by implementing voice, SMS and email based communication. Increase your efficiency and maximise productivity with our integration capabilities to reduce the man hours and traditional communication expenditure associated with almost any application or business process. Being able to keep your customers informed in real time with relevant data from your corporate systems without human intervention enables the cost and time associated with executing key process tasks to be dramatically reduced whilst maintaining a positive customer experience with your business.
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Contact Centre Integration
Improve your contact centres efficiency and profitability by integrating ReachTEL communications solutions, including integrated voice campaigns, automated SMS response and reducing the need for basic outbound calls. ReachTEL voice solutions can provide automated dialler capability to deliver customers directly into your call centre. Integrating SMS into a call centre environment can increase agent productivity leading to increased operational efficiency and volume handling.
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Customer Relationship Management & Campaign Management
CRM systems are an essential tool for ensuring your customer has the best experience with your business. Whether you are managing the ongoing relationship with an existing customer or prospecting for new business, integrating our communications solutions to your CRM can open up endless avenues for improving your customers experience. Typical uses include automated follow ups, generate marketing campaigns and crate, manage and close new sales opportunities. Give your sales team the power to enable simple and immediate communication at the touch of a button.
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Enterprise Resource Planning
Integrating ReachTEL communications solutions into your companies ERP means that you can maximise the efficiency of your existing computing platform. From supply chain automation and real time information updates to resource management and roster confirmations, ReachTEL communications solutions can have multiple applications within an ERP deployment.
Contact us today
Contact ReachTEL today to learn more about how our accounts receivable services can benefit your business.
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