ReachTEL conducted a five-question survey of 616 residents in the Victorian Federal electorate of Maribyrnong during the day of 8th June 2013.
Common Direct Debit Payment Problems & How Voice Broadcast Can Help
Companies endlessly search for tactics to improve the efficiency of common processes. Direct debit payment is a convenience that businesses offer to their customers which can also cause trouble from time to time. ReachTEL offers SMS, email and voice broadcast services to take the headaches out of payment systems.
Problems with recurring payment plans
Both customers and businesses love the convenience and predictability of recurring payments set up through a direct debit payment system. Companies can better rely on receiving payments on time and customers no longer have to think about when their payment date is approaching. Unfortunately, the benefit that customers experience can also be a drawback for businesses when the system fails. Customers do not realise payments have not been made until services are interrupted. Using voice and/or SMS broadcast services; customers can be notified automatically when debit payments cannot be processed. This helps patrons avoid interruption of service, and businesses avoid the costs of re-establishing the same.
Customers caught off guard
Sometimes the convenience of not having to remember to pay a bill is unsettling for customers who have also forgotten that a payment will be debited automatically. Customers can be alerted with a friendly reminder via email broadcast that their account will be debited in two or three days’ time. This not only serves as a reminder but gives customers the added value of being able to reorganize a billing schedule if need be. When customers feel more in control of their payment methods, they are more likely to pay in a timely manner.
Direct debit set-up
Voice broadcast services can be instrumental in assisting customers to set up direct debit payments on accounts. Companies can save time and manpower by having customers use automated systems to enter account information and submit their consent to debit procedures. Hundreds of customers can also use voice broadcast services at once as opposed to dozens of support personnel needed to enrol customers in payment plans.
A variety of businesses processes can be automated using SMS, voice and email broadcast services. Organisations constantly look for new ways to improve efficiency and lower costs. ReachTEL can help them do this while improving customer satisfaction at the same time.