Direct Debit Update

Keeping an existing customer is known to be less expensive than winning a new one. With more and more people paying by credit card and direct debit, it is becoming increasingly important to keep on top of expiring credit cards, payment failures and declines. ReachTEL has designed a unique solution that allows you to automate the process of contacting customers to update their payment details. Remove this repetitive process from your business and automate it with our voice, SMS and email broadcast solution.

What is it?

ReachTEL has designed a fully integrated direct debit update system utilising three communications technologies - voice broadcast, SMS and email. This unique integration of delivery methods means we can reach even more of your customers using a variety of different channels.

Our voice broadcast technology allows you to automatically call your customers and update their details using a simple key press facility. Both our SMS and email services are two-way giving your customers the ability to reply and provide their updated details. All responses are captured in our database for reporting and analysis.

Significant reach

Not everyone has a mobile phone and your database may not capture email addresses. With out comprehensive three pronged voice, SMS and email approach we are significantly increasing the chance of successfully contacting the customer and updating their details.

Set and forget

Once the communications templates are setup for each of the communications technologies every new data batch can be run in a matter of minutes. Reduce the time you spend each month on direct debit updates to minutes instead of days or weeks. Full reporting is automatically emailed at the conclusion of each campaign and can be customised to facilitate easy importing into your CRM or database.

Cost effective

Our highly automated and fully integrated system means a very low per unit cost. Successful contacts can cost literally cents and if the customers contact details are invalid - such as a disconnected telephone number - there is absolutely no charge. Compare this to a direct mail piece that may cost upwards of $2 and still be undelivered and you can save up to 98%.

Contact us today

Contact ReachTEL today to learn more about how our direct debit update services can benefit your business.